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Important message to all customers

Transit2insure.com is now underwritten by new insurers on a non marine policy and differs from insurance cover previously offered.

All documentation and policy wordings can be found below. In order to receive a quote from this website you need to acknowledge you have read and understood the New Policy Explanation and Policy Wording (including definitions).

If you are new to this service, we recommend you read the IPID (overview) to establish if the Transit2insure insurance meets your needs.

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Explanation of new Transit2insure Policy

Transit2insure is now underwritten by new Insurers on a non marine policy and differs from the cover previously available, when it was underwritten on a ‘marine’ policy format.

This should make it far easier to understand, although there are some aspects of difference in the cover you will now have.

We are required to issue an IPID (Insurance Product Information Document) which explains some aspects of the cover in an EU approved format. We recommend all customer and potential customer read in order to establish if the our policy is suitable for your needs.

The entire wording is on this site and you should read and understand that, but here are some of the major differences between the cover you used to purchase and what is on offer now.

IPID (Insurance Product Information Document)

This insurance is provided by XL Insurance Company SE which is registered in the UK, which is authorised by the Central Bank of Ireland, registered No. 826486

The following information provides a summary of the cover, exclusions and restrictions.  The full terms and conditions of this insurance, including the general policy limits, can be found in the policy document within the website

What is this type of insurance?

This is a transit policy

What is insured?

Physical loss or damage which is sudden and unforeseen by you to stock whilst in transit

What is not insured?

The first GBP(£)250 of each and every claim War and Strikes risks

  • Loss, damage or expense caused by or resulting from:
  • natural ageing, gradual deterioration, inherent vice, latent defect, rust or oxidation, moth or vermin, warping or shrinkage, mould, insects, fungus, mildew, corrosion, nature of the subject matter insured;
  • aridity, humidity, exposure to light or extremes of temperature unless such loss or damage is caused by storm, frost or fire or another sudden unforeseen event;
  • any process or, alteration, refurbishment, repair, maintenance; dismantling, restoration, decoration, heating, drying, cleaning, washing, or dyeing;
  • a wilful act by you or any person insured under this policy;
  • rising damp and rot;
  • confiscation, nationalisation, requisition or damage by or under the order of any government or customs or public or local authority;
  • Loss, damage or expense or liability directly or indirectly arising from, caused or contributed by or happening through or in consequence of:
  • the corruption, loss or failure of computer data or hardware or software;
  • war
  • biological or chemical contamination caused by or resulting from act(s) of terrorism. This includes poisoning or preventing or limiting the use of the building(s) due to the effects of any biological or chemical agent;

Are there any restrictions on cover?

If you are not  a bona fide Antiques or Fine Art Dealer, Watch Maker or Repairer, Jeweller, Antiques and Fine Art shipper or Artist. You may not apply for nor purchase this Insurance

Where are you covered?

Whilst in transit between your location and the destination or between a sender’s location and yours (as applicable)

What are your obligations?

You must tell us as soon as practically possible if you become aware about any changes in the information you have provided to us which happens before the anticipated transit inception date

When and how you pay?

You pay online by card at the point of purchase

When does the cover start & end?

It starts at the anticipated transit inception date and ends 60 days after that

How do you cancel the contract?

This policy is not cancellable by you

Definitions

Act(s) of terrorism - Act(s) including but not limited to the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public, in fear.

Consequential Loss - Damage, cost, expense or other financial liability incurred that is not directly attributable to the insured event, including loss of market.

Damage - Physical loss or damage which is sudden and unforeseen by you

Deductible - The amount, as specified in your schedule, that we will deduct from each claim. 

Depreciation - The reduction in value of an item caused directly by damage to the item and arrived at with reference to the full insured value of the item as per the basis of settlement and its condition prior to the damage. 

Economic repair - Any repair that costs up to the value specified in the schedule or up to the market value whichever is the lesser.

Event - Any one or all occurrences of a series arising out of one original cause.

Market Value - The price a willing buyer would pay to a willing seller, taking into account the state of the market for items of that type, the size, condition and provenance and if a work of art its position within the artist’s body of work.

Occurrence - All events arising out of and directly occasioned by one sudden, unexpected, unusual and specific event occurring at an identifiable time and place. The duration and extent of an event shall be limited to 72 consecutive hours and no event occurring outside such period shall be included in that event. 

Schedule - A schedule containing the limits of indemnity and deductibles.

Selling Price - The price at which you offer an item for sale or, for sold items, the amount entered on your sales invoice. Where used in the basis of valuation, selling prices must be detailed in your stock records.

Stock - A physical item(s) of art, antiques, watches, objets d’art or objets de vertu of the type described as being traded by you or other information provided by you to us.

War - Invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power.

We, us and our  - XL Insurance Company SE &/or Connoisseur Underwriting, as applicable.

You or your - The named insured(s) in the schedule.

Policy Wording

In return for the payment of the premium shown in the schedule, we are insuring you against damage to your stock or stock being sent to you, sustained during the period of 60 days following the anticipated transit inception date shown in the schedule, whilst in the course of transit, in excess of the deductible stated in the schedule.

In the event of total loss of your stock whilst in transit, we shall also reimburse your costs associated with transport.

This document, the schedule and any endorsements constitute your contract of insurance with us. It should be kept in a safe and secure place (particularly as it refers to values).

In accepting this policy and preparing the schedule, we have relied on the information and statements provided to us by you and your insurance broker in correspondence, proposal forms and other communications. If this is not accurate (or circumstances change in such a way as to affect this insurance i.e. anything that changes the risk), you must tell us immediately as not doing so may void your policy or result in a claim under the policy not being covered.

Please read the documents carefully so that you understand the extent of the policy cover, your obligations under it and to ensure that it meets your needs

Any enquiry or complaint that you have should be addressed initially to your insurance broker Anthony Wakefield & Co. If you are not satisfied with the outcome, please follow the Complaints Procedure below.

General Conditions

  1. Access
    You must allow our surveyor access to your premises on reasonable notice. You agree to carry out any reasonable requirements made by us following that survey within the specified time frame. In the event of a claim, you must allow our claims representative or an appointed adjuster similar access.
  2. Fair Processing Notice
    This Privacy Notice describes how the insurer stated in the schedule (for the purpose of this notice we, us or the Insurer) collect and use the personal information of insureds, claimants and other parties (for the purpose of this notice you) when we are providing our insurance and reinsurance services.
    The information provided to the Insurer, together with medical and any other information obtained from you or from other parties about you in connection with this policy, will be used by the Insurer for the purposes of determining your application, the operation of insurance (which includes the process of underwriting, administration, claims management, analytics relevant to insurance, rehabilitation and customer concerns handling) and fraud prevention and detection. We may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.
    Information will be shared by the Insurer for these purposes with group companies and third party insurers, reinsurers, insurance intermediaries and service providers. Such parties may become data controllers in respect of your personal information. Because we operate as part of a global business, we may transfer your personal information outside the European Economic Area for these purposes.
    You have certain rights regarding your personal information, subject to local law. These include the rights to request access, rectification, erasure, restriction, objection and receipt of your personal information in a usable electronic format and to transmit it to a third party (right to portability).
    If you have questions or concerns regarding the way in which your personal information has been used, please contact: compliance@axaxl.com.
    We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the UK Information Commissioner's Office.
    For more information about how we process your personal information, please see our full privacy notice at: http://axaxl.com/privacy-and-cookies.
  3. Dispute Resolution
    If we and you are not able to agree any question of valuation, the dispute will be referred to an independent third party expert in the relevant field. If we and you cannot agree on an expert, then we and you must each propose a name and then we and you will be bound by the mid point between the valuations given by the two experts. It is agreed that there will be no appeal from this valuation. 
  4. Due Diligence You
    must take all reasonable care and measures to protect the insured property, to maintain it in good and proper condition and to avoid and minimise any losses under the policy. You must ensure that the stock is securely and adequately packed in storage and whilst in transit so as to withstand the normal hazards associated with storage or transit. If you fail to comply, we will have the option to decline any claim.
  5. Governing law and jurisdiction
    Unless otherwise agreed in writing, this policy is governed by the Laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. 
  6. Information
    We
    have accepted and set the terms of this policy based on the information provided by you. If this is not accurate or circumstances change in such a way as to affect this policy, you must immediately tell us. Without prejudice to any other rights we may have in respect of any misrepresentation or non-disclosure that may have occurred, we may, at our discretion, impose conditions for continuing cover including an increase in premium. We may, in the event of any qualifying misrepresentation, decline to pay your claim and your premium may be forfeited.
  7. Joint insureds
    The total amount that we will pay will not exceed the amount that we are liable for toany one insured as defined on the schedule.
  8. Stock records
    You must keep and maintain stock and account records of the purchase(s) of the articles being transported. If the basis of settlement relates to the selling price, this must also be recorded. Waybills and transport documents must also be kept by you. These records must be available for inspection by us or our representatives in the event of a claim. Stock with transport documents not recorded in these records is not covered under this policy. 
  9. Third parties
    You and we are the only parties to this policy. No bailee or any person to whom the stock is entrusted for any purpose, including transit or storage, has any rights under this policy. A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
  10. Enforceability
    You
    and we are the only parties to this policy. No bailee or any person to whom the stock is entrusted for any purpose, including transit or storage, has any rights under this policy. A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act
  11. Sanctions
    No insurer shall be deemed to provide cover and no insurer shall be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose that insurer to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.
  12. Sum Insured
    If, at the time of damage, the sum insured is less than the cost price or selling price, the amount we will pay will be proportionally reduced. In no event will we be liable for more than the total sum insured stated in the schedule.
  13. Cancellation
    You may not cancel this insurance.

Claims Conditions

  1. Notice of loss
    As soon as you become aware of any matter that may give rise to a claim under this policy, notice must immediately be given to the police if a crime is suspected, and to us as soon as reasonably possible, and in any event within 30 days of the incident or we may at our discretion elect not to cover the loss. You must immediately forward to us any letter claim or legal document relating to a claim made against you. You must give us such relevant information and evidence as may reasonably be required and must co-operate fully in the investigation or adjustment of any claim.
    You must not admit liability or commence negotiations with any third party without our written consent.
    If the claim relates to loss or damage caused by or while in the custody of a third party, you must immediately notify them in writing of the loss or damage and of our interest as your insurer.
  2. Transfer of ownership
    Following payment of the full sum insured for any item, pair or set, title will pass to us and we will have the right, but not the obligation, to take possession of the item, pair or set.
  3. Subrogation
    We may pursue in your name but at our expense, recovery of any amounts paid or payable under this policy. You shall give us such assistance as we may reasonably require including your agreement to commence proceedings. In the event of a recovery, following subrogation, our loss (including costs of recovery) will be reimbursed to us prior to you being paid your deductible and any deductible.
  4. Right to settle claims with third parties for claims for property entrusted to you:
    We may adjust losses with the owners of lost or damaged property for which you are claiming under this Policy. If we pay such owners, such payments will satisfy your claim against us for the owners’ property. We will not pay the owners more than their financial interest in the covered property or the sum insured in accordance with the applicable basis of settlement for the claim under your policy, whichever the lesser. 
  5. In the event of a partial loss, we may, at our sole discretion, elect to pay for the cost of economic repair plus depreciation

General Exclusions

  1. Loss, damage or expense caused by or resulting from:
    i. natural ageing, gradual deterioration, inherent vice, latent defect, rust or oxidation, moth or vermin, warping or shrinkage, mould, insects, fungus, mildew, corrosion, nature of the subject matter insured;
    ii. aridity, humidity, exposure to light or extremes of temperature unless such loss or damage is caused by storm, frost or fire or another sudden unforeseen event;
    iii. any process or, alteration, refurbishment, repair, maintenance; dismantling, restoration, decoration, heating, drying, cleaning, washing, or dyeing;
    iv. a wilful act by you or any person insured under this policy;
    v. rising damp and rot;
    vi. confiscation, nationalisation, requisition or damage by or under the order of any government or customs or public or local authority;

  2. Loss, damage or expense or liability directly or indirectly arising from, caused or contributed by or happening through or in consequence of:
    i. the corruption, loss or failure of computer data or hardware or software;
    ii. war
    iii. biological or chemical contamination caused by or resulting from act(s) of terrorism. This includes poisoning or preventing or limiting the use of the building(s) due to the effects of any biological or chemical agent;
    iv. nuclear reaction, nuclear radiation or radioactive contamination, however such nuclear reaction, nuclear radiation or radioactive contamination may have been caused;
    v. seepage, pollution or contamination unless caused by a sudden, identifiable, unintended and unforeseen accident occurring and discovered within 30 days of the accident during the period of insurance;
    vi. any incident or event which happened prior to the commencement of this policy ;
    vii. the transmission of any illness, disease or virus;
  3. Theft, fraud or dishonesty committed by: a) any of your directors, partners, employees, agents or associates b) anyone to whom your stock is consigned or otherwise directly or indirectly entrusted or loaned.
  4. Fees and expenses incurred by you in the preparation of a claim.
  5. Fines or penalties, punitive or exemplary damages of whatsoever nature.
  6. Any claim which is also covered under another policy or would be but for the existence of this policy, other than a Royal Mail compensation package, which shall be more specific.
  7. The amount of the deductible stated in the schedule for each and every loss.
  8. Mysterious disappearance or unexplained loss.
  9. Consequential loss.
  10. Your or another party’s insolvency, scheme of arrangement or similar arrangement. 
  11. Loss, damage, injury, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any act of terrorism regardless of any other cause or event contributing concurrently or in any other sequence to the loss. 
  12. Loss, damage, injury, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any action taken in controlling, preventing, suppressing or in any way relating to any act of terrorism
  13. Cyber attack exclusion clause: In no case shall this insurance cover loss damage liability or expense directly or indirectly caused by or contributed to by or arising from the use or operation, as a means for inflicting harm, of any computer, computer system, computer software programme, malicious code, computer virus or process or any other electronic system.
  14. Any person acting from a political motive.
  15. Any loss damage liability or expense if you are not a bona fide Antiques or Fine Art Dealer, Watch Maker or Repairer, Antiques and Fine Art shipper or Artist.
  16. Losses from unattended vehicles owned, operated or hired by you.

Complaints Procedure

We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times

If you have any questions or concerns about the policy or the handling of a claim please contact Anthony Wakefield & Co., Ltd. at Suite C, South House, South Street, Dorking, Surrey. RH4 2JZ

If You wish to make a complaint you can do so at any time by referring the matter to:

Complaints Manager
XL Insurance Company SE 20, Gracechurch Street, London EC3V 0BG 

Telephone Number: +44 (0)20 7743 8487

Email: axaxlukcomplaints@axaxl.com

If you remain dissatisfied after the Complaints Manager has considered your complaint, or you have not received a final decision within eight (8) weeks, you can refer your complaint to the Financial Ombudsman Service at:

Exchange Tower London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk 

From within the United Kingdom
0800 0234 567 calls to this number are free on mobiles and landlines
0300 1239 123 calls to this number costs no more than calls to 01 and 02 numbers

From outside the United Kingdom
+44 (0)20 7964 0500 +44 (0)20 7964 1001
07860 027 586 Call Back Service 

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: www.financial-ombudsman.org.uk

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for XL Insurance Company SE is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit https://ec.europa.eu/odr