Customer Care

Assistance for Transit2insure policy holders

Use the form below if you wish to submit an insurance claim, please note all claims must be in writing, we cannot accept phone instructions. You may however telephone us for advice or help with your policy.

If you are dissatisfied with the service or wish to make a complaint, see complaints procedure below:

Claims / Policy Enquiry Form
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Contact Phone & Fax
Tel: +44 (0)1306 740555
Fax: +44 (0)1306 740770
Postal Address
Transit2insure
Anthony Wakefield & Co Ltd
Suite C, South House
21-37 South Street
Dorking, Surrey
RH4 2JZ
Business Hours
Monday - Friday 9.00 am - 5.00pm
Closed Bank Holidays

Complaints Procedure

We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times

If you have any questions or concerns about the policy or the handling of a claim please contact Anthony Wakefield & Co., Ltd. at Suite C, South House, South Street, Dorking, Surrey. RH4 2JZ

If You wish to make a complaint you can do so at any time by referring the matter to:

Complaints Manager
XL Insurance Company SE 20, Gracechurch Street, London EC3V 0BG 

Telephone Number: +44 (0)20 7743 8487

Email: axaxlukcomplaints@axaxl.com

If you remain dissatisfied after the Complaints Manager has considered your complaint, or you have not received a final decision within eight (8) weeks, you can refer your complaint to the Financial Ombudsman Service at:

Exchange Tower London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk 

From within the United Kingdom
0800 0234 567 calls to this number are free on mobiles and landlines
0300 1239 123 calls to this number costs no more than calls to 01 and 02 numbers

From outside the United Kingdom
+44 (0)20 7964 0500 +44 (0)20 7964 1001
07860 027 586 Call Back Service 

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: www.financial-ombudsman.org.uk

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for XL Insurance Company SE is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit https://ec.europa.eu/odr