Customer Care

Assistance for Transit2insure policy holders

Use the form below if you wish to submit an insurance claim, please note all claims must be in writing, we cannot accept phone instructions. You may however telephone us for advice or help with your policy.

If you are dissatisfied with the service or wish to make a complaint, see complaints procedure below:

Claims / Policy Enquiry Form
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Contact Phone & Fax
Vintage rotary dial telephone
Tel: +44 (0)1306 740555
Fax: +44 (0)1306 740770
Postal Address
Anthony Wakefield & Co Ltd
South House
21-37 South Street
Dorking, Surrey
Business Hours
Monday - Friday 9.00 am - 5.00pm
Closed Bank Holidays

Complaints Procedure

If you have any questions or concerns about this insurance or the handling of a claim, please contact Connoisseur Underwriting of South House, South Street, Dorking RH4 2JZ.

Telephone 01306 734 106 and speak to John Wakefield (contact your insurance advisor named in the schedule through whom this insurance was arranged.)

We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times. If you wish to make a complaint you can do so at any time by referring the matter to:

Complaints Department XL Catlin Services SE, UK Branch, 20 Gracechurch Street, London EC3V 0BG

Telephone Number: +44 (0)20 7743 8487


XL Catlin Services SE acts on behalf of AXA XL in the administration of complaints.

The complaint will be acknowledged, in writing, within two weeks of it being made.

If you remain dissatisfied after the Complaints Department has considered your complaint, or you have not received a final decision within eight (8) weeks, you can refer your complaint to the Financial Ombudsman Service at:

Exchange Tower, London E14 9SR


Tel Number: From within the United Kingdom
0800 0234 567 calls to this number are free on mobiles and landlines
0300 1239 123 calls to this number costs no more than calls to 01 and 02 numbers

From outside the United Kingdom
+44 (0)20 7964 0500

Fax Number: +44 (0)20 7964 1001

Text Number: 07860 027 586 Call Back Service

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: