Use the form below if you wish to submit an insurance claim, please note all claims must be in writing, we cannot accept phone instructions. You may however telephone us for advice or help with your policy.
If you are dissatisfied with the service or wish to make a complaint, see complaints procedure below:
If you have any questions or concerns about this insurance or the handling of a claim, please contact Connoisseur Underwriting of South House, South Street, Dorking RH4 2JZ.
Telephone 01306 734 106 and speak to John Wakefield (contact your insurance advisor named in the schedule through whom this insurance was arranged.)
We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times. If you wish to make a complaint you can do so at any time by referring the matter to:
Complaints Department XL Catlin Services SE, UK Branch, 20 Gracechurch Street, London EC3V 0BG
Telephone Number: +44 (0)20 7743 8487
XL Catlin Services SE acts on behalf of AXA XL in the administration of complaints.
The complaint will be acknowledged, in writing, within two weeks of it being made.
If you remain dissatisfied after the Complaints Department has considered your complaint, or you have not received a final decision within eight (8) weeks, you can refer your complaint to the Financial Ombudsman Service at:
Exchange Tower, London E14 9SR
Tel Number: From within the United Kingdom
0800 0234 567 calls to this number are free on mobiles and landlines
0300 1239 123 calls to this number costs no more than calls to 01 and 02 numbers
From outside the United Kingdom
+44 (0)20 7964 0500
Fax Number: +44 (0)20 7964 1001
Text Number: 07860 027 586 Call Back Service
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: www.financial-ombudsman.org.uk